MCC Ban System
Hey, I'm Ben. Over the past 1-2 years I’ve had a huge issue with false bans on MCC. They started when I was still a part of the staff team (as a builder who’d just recently resigned as a helper) and continued after my resignation. Over various alt accounts, I’ve been banned falsely at least 10-12 times based on my ban appeal ticket count. In the past, dealing with these punishments was quite easy. I appealed 90% of them without hassle, something helped by the fact I was still familiar with the staff team. However, I’ve had serious issues with the new crop of staff members, their lack of flexibility when dealing with their mistakes and their inconsistency with how they let me appeal.
Evidence/Appealing False Bans
From what I understand there’s very few ways you can fight against false bans, and almost none of those ways are especially effective or available for the player. If you’re recording, and you just happen to catch the moment you get banned, you can use that evidence in your appeal. That’s a tad annoying for players whose computers lag/buffer when playing Minecraft when recording. I don’t record for that reason, and that removes that appeal option.
Outside that, there’s little to nothing you can do minus having a convincing appeal. This worked for me consistently until the point where I learnt of the fact that after my 3rd severity 3 “client offence” I can’t appeal for another 6 months. I contacted the person who banned me and explained that I'd had over 5-6 bans on that account before, and that all other punishments had been removed because they were found to be false, yet I still wasn’t allowed to appeal. This was super inconsistent with the false bans I'd recieved in the months prior where I successfully appealed, despite an admin informing me that the 6 month appeal block I ran into had been around for over a year.
Things That Need to Change
1. Accepted ban appeals where the player explains how they were falsely banned (as opposed to admitting to using a client and begging for an un-ban) need to be removed from the player’s punishment history. This stops good players from being forced away from the server because they can’t appeal on the 3rd offence.
2. Just remove the 6 month appeal wait for the 3rd client offence? Can someone explain why that’s even there? I can maybe come to terms with it if it only applies when a player unsuccessfully appeals on their 3rd client offence, but denying the player the option to explain themselves just seems so unnecessary.
3. Add more evidence options. My most recent ban was a failure to screenshare on an alt (for reasons outside my control, I had issues with both Discord and downloading AnyDesk which have been fixed). After this I offered to get other staff members to vouch for me, as well as to play on my main account against the staff member to show that I could play at the same level as I was when they spectated and banned me. Apparently neither one of these options would get me unbanned, or even get the staff member to consider shortening the appeal delay. I suggest that these options should be strongly considered by the staff member as opposed to being completely irrelevant in the appeal process (and that staff members should be more flexible when these things are brought up).
I'd love community input on this, but I'm especially keen on hearing what the staff members think about what I've suggested/brought up. Feel free to add onto anything I've missed (like appeal evidence options, thoughts, etc.)