"I recently purchased bedrock rank on February 9th, 2019. When purchasing this rank I accidentally entered in my old Minecraft username. I have all the proof that I am the one who bought it. This purchase was meant to go to Humbzzz. I entered in the username Humbz by accident. If you don't mind switching the rank to Humbzzz instead of Humbz that would be greatly appreciated."
So yea that happened. I sent that ^^^ to their email and also made a support ticket. Do you guys think that they will help me out and also how long does it usually take for someone to actually respond to a ticket/email?